What technical skills are essential for IT support?

Technical skills that are essential for IT support include proficiency in troubleshooting hardware and software issues, knowledge of operating systems and networking protocols, familiarity with diagnostic tools and techniques, and the ability to effectively communicate technical information to non-technical users. Additionally, IT support professionals should be skilled in remote support technologies, customer service, and project management. Keeping up-to-date with the latest trends and advancements in technology is also crucial for ensuring success in the field.
This mind map was published on 2 February 2025 and has been viewed 35 times.

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